At a glanceACM20121 Certificate II in Animal Care describes supervised entry and support work in animal-care settings. Its national register entry has no formal qualification entry requirements; delivery and assessment arrangements must be confirmed with the provider.WORKING DOG reference library · Added 2026-10-19 · Editorial guideKey factsPathway typeAustralian nationally recognised qualification; ACM20121, Release 2 [source]The work this qualification prepares forThe register places this qualification in routine care and support work in shelters, boarding or day-care facilities, sanctuaries and veterinary clinics. Core learning includes hygiene routines, feeding and watering, assisting with health care, workplace communication and safe work. The qualification contains twelve units, with seven core and five elective units. Its emphasis is carrying out defined tasks under supervision, making it a different starting point from a specialist trainer or veterinary nurse qualification.Build a useful first experienceBefore choosing a course, describe the workplace you hope to enter. A boarding kennel, shelter and veterinary clinic offer different opportunities to observe dogs and different daily routines. Ask which species are used in assessment, how practical access is arranged and who supervises handling. Consider whether you can explain a cleaning sequence, identify the person responsible for feeding instructions and report a change in an animal’s behaviour without claiming to diagnose its cause.Check the learning arrangementNo national entry requirements does not mean every provider has identical admission conditions or practical resources. Obtain the proposed unit list, attendance pattern and assessment arrangements before enrolling. If you hope to combine work and training, ask whether the particular arrangement is a registered traineeship in your jurisdiction and who would sign the training contract. A qualification appearing on an RTO’s scope does not establish an open intake, a local campus place or access to a suitable workplace.Keep progression claims preciseSave assessment records and supervisor feedback that describe what you actually did, with the species and level of supervision made clear. Those examples can support an application for kennel support work or discussion of further animal-care study. They do not establish competence to manage complex behaviour cases or carry out veterinary procedures independently. When discussing progression into veterinary nursing, ask the receiving provider to assess the actual entry requirements rather than assuming every animal-care course provides automatic admission.Common questionsIs this a professional dog-trainer licence?No. It is a nationally recognised entry animal-care qualification, centred on supervised care tasks rather than a general licence to practise dog training.Sources & further readingReferences for this guide. Rules and services can change; check the responsible organisation for current details.National Training Register — ACM20121 (opens in a new tab)Keep exploringFarmhand jobs with working dogs: duties, skills and applying ↗Find work or hire staffBrowse job openings · Find available workers · Advertise work or availability